At Graphic T-Shirt Shop, we’re all about bold expressions and hassle-free experiences. Whether you’re getting your favorite graphic tee or need to make a return, we’ve designed our policies to be as straightforward as our designs are striking.

Shipping Information

Order Processing Time

We process all orders within 1-2 business days (excluding weekends and holidays).

Shipping Methods & Delivery Times

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
  • Free Shipping (orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment

Note: Delivery times are estimates and may vary depending on destination. We ship worldwide except to certain Asian countries and remote areas.

Easy Returns & Exchanges

We stand behind our graphic tees 100%. If you’re not completely satisfied, we’ll make it right—no arguments needed.

Return Policy Basics

  • Timeframe: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, with original tags attached
  • Proof of Purchase: Original order number required
  • Return Shipping: Customer’s responsibility (except for defective items)

Step-by-Step Return Process

  1. Contact Us: Email [email protected] with your return request using our template below
  2. Wait for Approval: We’ll respond within 2 business days with return instructions
  3. Package Your Item: Include the original packing slip
  4. Ship It Back: Use a trackable shipping method to:
    Graphic T-Shirt Shop Returns Department
    2654 Hedge Street
    Newark, US 07102
  5. Confirmation: We’ll email you when we process your return

Return Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Graphic T-Shirt Shop Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) to return/exchange:

  • Product Name: [Name from your order confirmation]
  • Size: [Size]
  • Quantity: [Number]
  • Reason: [Reason for return/exchange]

I understand that:

  • Items must be unworn, unwashed, and with tags attached
  • I am responsible for return shipping costs (unless defective)
  • Refunds will be processed to my original payment method

Please provide return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number (optional)]

Refund Information

  • Processing Time: 3-5 business days after we receive your return
  • Method: Refunded to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Deductions: Original shipping costs are non-refundable (unless return is due to our error)

Exchange Information

  • Exchanges are subject to product availability
  • You’ll be responsible for any price differences
  • We’ll cover shipping costs for the replacement item

Non-Returnable Items

For hygiene and quality control reasons, we cannot accept returns for:

  • Items without original tags
  • Worn, washed, or altered products
  • Final sale items (clearly marked in product description)

Damaged or Defective Items

If your graphic tee arrives damaged or defective:

  • Contact us within 48 hours of delivery
  • Include photos of the damage/defect
  • We’ll send a replacement immediately (no return needed) or issue a full refund

Need Help?

Our customer service team is here to make things right. Email us at [email protected] and we’ll respond within 24 hours (except weekends).

Note: For international returns outside the U.S., please contact us first as additional customs documentation may be required.